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Cancellation & Refund Policy

WALNUT FASHIONS believes in helping its customers as far as possible and has therefore adopted a flexible cancellation policy.

Under this policy:

• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the order has already been communicated to the vendors/merchants and the shipping process has been initiated.

• WALNUT FASHIONS does not accept cancellation requests for perishable items. However, a refund or replacement may be provided if the customer establishes that the delivered product is of unsatisfactory quality.

• In case you receive damaged or defective items, please report the issue to our Customer Service team within 3 days of receiving the product. The request will be processed only after the merchant has verified the issue. If the product received does not match your expectations or the description on the website, kindly notify our Customer Service team within the same timeframe. After reviewing your complaint, an appropriate resolution will be provided.

• For products that come with a manufacturer’s warranty, please contact the manufacturer directly for assistance.

• In case any refund is approved by WALNUT FASHIONS, it will take approximately 6–8 days for the amount to be processed and credited to the customer.